With the Culture Change philosophy, we also encourage our associates – particularly those who provide the most day-to-day care for our residents – to develop ideas on ways we can provide better care and create more home-like environments for residents.
Implementing Culture Change is an ongoing process, as we still need to adhere to federal and state regulations that ensure our residents and associates are safe and their rights are protected. Mission Healthcare continues to find ways we can go above and beyond with our service.
Today, we have a program called Mission Memories that incorporates the core philosophies used by the Ritz Carlton to provide top-notch service. Our program is designed to motivate our associates to create a “Mission Memory” by following three simple steps.
We also help support our associates’ career goals. When one of our certified nursing assistants aspired to become a registered nurse, Mission Healthcare helped pay his tuition as he went back to school.
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